These online software modules help with returns research. Firms that produce a physical product have some level of defective or unwanted products returned back from customers. Returns can be a huge cost driver for many businesses but are still a critical component in offering high levels of trust and customer service to retailers and end users. Effectively managing these returns can be vital in sustaining both high levels of customer service and profitability.
- For each of your products enter historic sales and the respective cost of returned goods by major client. Then share this file with your team. Team members will be able to scroll through research on which products or clients are driving returns. More Info Demo Add to Account
- For each reworked item enter the rework cost and shipment data (promised and actual ship dates). Then share this file with your team. Team members will be able to scroll through research on total rework cost, # of orders reworked, rework cost per rework order, # of rework days per rework order and rework cost per day. More Info Demo Add to Account