These online software modules help with call center research. Call centers or customer support services can be located as a group within many businesses. Many companies also function as stand alone call centers. Whether functioning as a department within a larger company or a stand alone entity, call centers juggle with maximizing customer support levels while keeping support costs low. Analytics can help measure and optimize profitability and customer support levels for a call center.
- Enter your historic ticket data (ticket open dates and ticket close dates) by rep into our module. Then share this file with your team. Team members will be able to scroll through research on how quickly support tickets are getting closed and the relative performance of individual reps. More Info Demo Add to Account